Returns:

In the event that you are not completely satisfied for any given reason (including possible reaction), we will provide you the choice of a full refund, a credit note on your account or the exchange of another product to the same value, within 30 days of receiving the product.  Please note we will not except a return after 30 days or if the product has been used.

In the event of a possible product skin reaction, we urge you to make contact with us immediately as we take this very seriously and want to be able to find an appropriate solution as soon as possible.

Please follow the instructions below to initiate the return:

• • Contact us on +64 3 5794044 or email office@nitespa.co.nz  to explain your concern, so we can achieve the best outcome for you.
  • We will send via email a Product Returns form which must be completed if you believe you have had an Adverse Skin Reaction to the product(s).
  • Re-package the product in its original packaging (remember to include the completed Product Return Form)
  • Attach the courier slip on the package and follow the instructions for the parcel to be collected by Post Haste.